A. General Terms and Conditions of SKÒG 

The following terms and conditions of sale apply to the purchase contract concluded
between you as the buyer and us,

Skog UG (haftungsbeschränkt),

Bruckstraße 17, 72488 Sigmaringen, Germany

Business Registeration Number: HRB 747060

E-Mail: hello@skog-world.com

Tel.: +491722573324

VAT: DE364398402

 as the seller for the delivery of goods and/or repair order.

 1. Scope of application, definitions

(1) The business relationship between us (hereinafter "SKÒG" or "Supplier") and the customer (hereinafter "Customer" oder „Buyer“) shall be governed exclusively by the following General Terms and Conditions in the version valid at the time of the order. Deviating general terms and conditions of the Customer shall not be recognized unless the Supplier expressly agrees to their validity in writing.

(2) The customer is a consumer insofar as the purpose of the ordered deliveries and services cannot be predominantly attributed to his commercial or independent professional activity. In contrast, an entrepreneur is any natural or legal person or partnership with legal capacity who, when concluding the contract, acts in the exercise of their commercial or independent professional activity. 

2. Conclusion of contract

(1) The customer can select products from the supplier`s online shop and collect them in a so-called shopping cart using the "in den Warenkorb legen/add to cart" button. By clicking the button "zahlungspflichtig bestellen/order with obligation to pay", the customer submits a binding request to purchase the goods in the shopping cart. Before submitting the order, the customer can change and view the data at any time. However, the application can only be submitted and transmitted if the customer has accepted the contractual terms and conditions by clicking on the button "AGB akzeptieren/Accept Terms and conditions" and has thereby included them in his application.

(2) The supplier then sends the customer an automatic confirmation of receipt by e mail, in which the customer's order is listed again and which the customer can print out using the "Print" function. The automatic confirmation of receipt merely documents that the customer's order has been received by the supplier and does not constitute acceptance of the order. The contract is only concluded when the provider issues a declaration of acceptance, which is sent in a separate e-mail (order confirmation). In this e-mail or in a separate e-mail, the text of the contract (consisting of the order, general terms and conditions and order confirmation) is sent to the customer by us on a permanent data carrier (e-mail or paper printout) (contract confirmation). The text of the contract is stored in compliance with data protection regulations.

(3) The languages available for the conclusion of the contract are German and English.

 

3. Delivery, availability of goods

(1) Delivery times stated by us are calculated from the time of our order confirmation, subject to prior payment of the purchase price (except in the case of purchase on account). If no or no deviating delivery time is specified for the respective goods in our online store, it shall be 56 days.

(2) If the product selected by the customer is not available at the time of the customer's order, the supplier shall inform the customer of this immediately. If the product is permanently unavailable, the supplier shall refrain from issuing a declaration of acceptance. In this case, a contract is not concluded. If the product selected by the customer is only temporarily unavailable, the supplier shall inform the customer of this immediately in the order confirmation. 

4. Reservation of title

The delivered goods remain the property of the supplier until full payment has been made.

 5. Prices and shipping costs

(1) All prices stated on the supplier`s website include the statutory value-added tax.

(2) The shipping costs are indicated to the customer in the order form and are to be borne by the customer unless the customer makes use of his right of withdrawal.

(3) In the event of withdrawal, the customer shall bear the direct costs of the return shipment.

(4) For deliveries to countries outside the European Union, additional costs may be incurred for which the supplier is not responsible and which are to be borne by the customer. These include, for example, import duties or taxes. 

6. Payment Terms

1) Payment of the purchase price is due immediately upon the conclusion of the contract. If the due date for payment is determined by the calendar, the customer is already in default by missing the deadline. In this case, the customer shall pay the supplier default interest during the time of default. The default rate of interest per year is five percentage points above the basic rate of interest of the European Central Bank.

(2) The customer's obligation to pay default interest does not preclude the provider from claiming further damages caused by default.

(3) If the customer selects a payment option offered via the payment service "Shopify Payments", the payment will be processed via the payment service provider Shopify International Limited, based in Victoria Buildings, 2nd floor, 1-2 Haddington Road, Dublin 4, D04 XN32, Ireland (hereinafter referred to as "Shopify"). Specific payment methods available via Shopify will be communicated to the customer in the supplier`s online shop. Shopify may use alternative payment services for payment processing, which may include special payment terms. The customer will be informed of these separately. Further details on "Shopify payments" can be found at https://www.shopify.com/payments.

7. Warranty, guarantee, transport damage

(1) The supplier shall be liable for defects in accordance with the applicable statutory provisions. The warranty period for goods delivered by the supplier to entrepreneurs is 12 months.

(2) An additional guarantee only exists for products delivered by the supplier if this was expressly stated in the order confirmation for the particular product.

(3) The customer is requested to notify the transport company of any obvious transport damage and to inform the supplier. Failure to notify or inform shall not affect the customer's statutory warranty. 

8. Liability

(1) Claims of the customer for damages are excluded. Excluded from this are claims for damages by the customer arising from injury to life, limb, or health or from the breach of essential contractual obligations (cardinal obligations) as well as liability for other damages based on an intentional or grossly negligent breach of duty by the supplier, its legal representatives or vicarious agents. Essential contractual obligations are those whose fulfillment is necessary to achieve the objective of the contract.

(2) In the event of a breach of material contractual obligations, the supplier shall only be liable for the foreseeable damage typical of the contract if this was caused by simple negligence, unless the customer's claims for damages are based on injury to life, limb or health.

(3) The restrictions of paragraphs 1 and 2 also apply in favor of the legal representatives and vicarious agents of the supplier if claims are asserted directly against them.

(4) The limitations of liability resulting from paragraphs 1 and 2 shall not apply if the supplier has fraudulently concealed the defect or has assumed a guarantee for the quality of the product. The same applies if the supplier and the customer have reached an agreement on the quality of the item. The provisions of the Product Liability Act remain unaffected.

9. Statutory right of withdrawal

(1) Consumers have a statutory right of withdrawal when concluding a distance selling transaction, about which the suppliers provides information below in accordance with the statutory model. The exceptions to the right of withdrawal are regulated in paragraph (2). A sample withdrawal form can be found in paragraph (3).

Right of withdrawal

You have the right to withdraw from this contract within fourteen days without giving any reason.

The withdrawal period is fourteen days from the day on which you or a third party named by you, who is not the carrier, have taken possession of the goods. 

To exercise the right to cancel, you must inform us (Skog UG (haftungsbeschränkt) i.G., Bruckstraße 17, 72488 Sigmaringen, phone: +491722573324, e-mail: hello@skog-world.com) of your decision to withdraw from this contract by a clear statement (e.g. a letter sent by post or e mail). You can use the attached sample withdrawal form, but this is not mandatory.

To meet the withdrawal deadline, it is sufficient for you to send your notification concerning your exercise of the right of withdrawal before the withdrawal period has expired

Instruction regarding withdrawal 

Right of withdrawal 

You have the right to withdraw from this contract within fourteen days without giving any reason.

The withdrawal period is fourteen days from the day on which you or a third party named by you, who is not the carrier, have taken possession of the goods. 

To exercise the right to cancel, you must inform us (Skog UG (haftungsbeschränkt) i.G., Bruckstraße 17, 72488 Sigmaringen, phone: +491722573324, e-mail: hello@skog-world.com) of your decision withdraw from this contract by a clear statement (e.g. a letter sent by post or e mail). You can use the attached sample withdrawal form, but this is not mandatory. 

To meet the withdrawal deadline, it is sufficient for you to send your notification concerning your exercise of the right of withdrawal before the withdrawal period has expired. 

Consequences of withdrawal

If you withdraw from this contract, we shall reimburse to you all payments received from you, including the costs of delivery (with the exception of the supplementary costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event not later than 14 days from the day on which we are informed about your decision to withdraw from this contract. For this repayment, we will use the same means of payment that you used for the original transaction unless expressly agreed otherwise with you; in no case will you be charged any fees for this repayment. We may withhold the refund until we have received the goods back or until you have provided proof that you have returned the goods, whichever is the earliest. 

You must return or hand over the goods to us immediately and in any case within fourteen days at the latest from the day on which you inform us of the withdrawal from this contract. The deadline is met if you send the goods before the period of fourteen days has expired.

You shall bear the direct costs of returning the goods.

You only have to pay for any loss in value of the goods if this loss in value is due to handling of the goods that are not necessary for checking their quality, characteristics, and functionality.

model withdrawal form
(If you wish to withdraw from the contract, please complete and return this form).

 

To:

SKÒG
UG (haftungsbeschränkt) i.G., Bruckstraße 17, 72488 Sigmaringen,

E-mail:
hello@skog-world.com 

I/we
(*) hereby revoke the contract concluded by me/us (*) for the purchase of the following goods (*)/the provision of the following service (*):

Ordered on (*)/received on (*):

Name of the consumer(s):

Address of the consumer(s):

Signature of the consumer(s) (only for notification on paper) 

Date

10. Cancellation before delivery

(1) If you wish to cancel all or part of your order, you can also easily cancel your order via our SKÒG returns portal, provided we have not yet dispatched the ordered goods. You can find our SKÒG returns portal at: Return Form. Simply select the items whose order you wish to cancel and select the option " Stornierung/Umtausch vor Paketversand".

(2) You cannot cancel orders for custom-made and personalized items.

11. Maintenance and repair services

1) The maintenance and repair services shall be conducted at the supplier`s establishment.

(2) The supplier has the discretion to perform the service either directly or through qualified personnel chosen by the supplier. The supplier may also use the services of third parties (subcontractors) who work on behalf of the supplier. Unless otherwise stated in the supplier`s service description, the customer shall not have the right to select a specific person to perform the requested service.

(3) The customer is obliged to provide the supplier with all information essential for the repair of the item unless the gathering of information falls within the scope of the supplier`s obligations under the terms of the contract. In particular, the customer is obliged to describe the problem in detail and to disclose all circumstances that may have contributed to the problem/defect.

(4) Unless otherwise agreed, the customer is responsible for shipping the goods to the supplier's place of business at his own expense and risk. The supplier advises the customer to consider taking out transport insurance for this purpose. In addition, the supplier advises the customer to use suitable packaging for transport in order to minimize the risk of transport damage and to conceal the contents. In the event of obvious transport damage, the supplier shall notify the customer immediately so that the customer can assert any claims against the transport company.

(5) The customer shall bear the costs of returning the goods. The risk of accidental loss and accidental deterioration of the goods shall pass to the customer when the goods are handed over to a suitable carrier at the supplier's place of business. At the customer's request and expense, the supplier can take out transport insurance for the goods. 

12. Custom-made products

(1) If the supplier manufactures goods according to certain specifications of the customer, the customer must supply all content essential for processing, such as texts, images, or graphics, in the file formats, layouts, image qualities, and file sizes specified by the supplier. The customer confirms and assumes responsibility for ensuring that it has the appropriate authorization to use the content made available to the supplier and that no third-party rights, such as copyrights, trademark rights and personal rights, are infringed as a result.

(2) The customer undertakes to indemnify the supplier against all third-party claims resulting from the use of the customer's content by the supplier in accordance with the agreement. In addition, the customer undertakes to bear the costs of the necessary legal defense, including court and lawyer's fees, to an appropriate amount in accordance with the statutory provisions. This provision does not apply if the customer is not responsible for the infringement. In the event of a claim by a third party, the customer is obliged to immediately, truthfully and completely provide all essential information required for the defense against these claims.  

13. Promotional vouchers

(1) Promotional vouchers, which are provided free of charge by the supplier for a certain period of time as part of marketing campaigns and cannot be purchased by the customer, are only valid in the supplier's online shop within the specified period.

(2) Certain items may be excluded from voucher promotions if the conditions of the promotional voucher provide for this. Only one promotional voucher can be redeemed per order.

(3) Promotional vouchers can only be redeemed by consumers. The promotional voucher credit cannot be paid out and does not bear interest.

(4) The total value of the goods must equal or exceed the value of the voucher; any value in excess of this will not be refunded. If the value of the promotional voucher is not sufficient to pay for the order, the customer may choose one of the other payment methods offered by the seller to settle the difference.

(5) The promotional voucher will not be re-credited if the customer returns goods that were paid for in whole or in part with a promotional voucher due to his statutory right of withdrawal or a cancellation in accordance with Section 10.

14. Gift voucher

(1) Gift vouchers that can be purchased in the supplier's online store can only be redeemed in the supplier's online store, unless otherwise stated on the voucher.

(2) Gift vouchers and any remaining balance after partial redemption can be redeemed within three years of the year of purchase. Any remaining balance will be credited to the customer's voucher account.

(3) Gift vouchers must be redeemed during the order process; once the order process has been completed, they can no longer be redeemed for this order.

(4) Several gift vouchers can be used for one order. If the value of the gift voucher is not sufficient to cover the order, the customer can choose from the other payment methods offered by the supplier to make up the difference.

(5) Credit balances from gift vouchers cannot be paid out in cash and do not bear interest.

(6) Gift vouchers are transferable. The supplier can fulfill the obligation arising from the gift voucher by redeeming the gift voucher from any holder who presents it in the supplier`s online store, unless the supplier is aware or should be aware that the holder is not entitled, legally incapable or not authorized to represent the customer.

15. Final provisions

(1) The law of the Federal Republic of Germany shall apply to contracts between the supplier and the customer to the exclusion of the UN Convention on Contracts for the International Sale of Goods. In the case of consumers, however, this choice of law shall only apply insofar as the protection granted by mandatory provisions of the law of the country in which the consumer has his habitual residence is not withdrawn.

(2) If the customer is a merchant, a legal entity under public law or a special fund under public law, the place of jurisdiction for all disputes arising from contractual relationships between the customer and the provider is the registered office of the provider.

(3) The contract shall remain binding in its remaining parts even if individual points are legally invalid. The ineffective points shall be replaced by the statutory provisions, if available. Insofar as this would represent an unreasonable hardship for one of the contracting parties, the contract as a whole shall, however, become invalid.